FAQ FAQ

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Financial Aid & Scholarships

Where can I view my awarded financial aid?
My Folders section > Payments folder > My Account link > Click the current semester

Tip: Financial aid files take approximately 4-6 weeks to process once you have completed your FAFSA and admissions application and VC has received your official high school transcript with graduation date or GED.

How can I pay my tuition and fees by the payment deadline if I have not been awarded financial aid?
My Folders section > Payments folder > Make/Manage Payments link

Tip: If you have not been awarded financial aid, you can secure your classes by setting up a Payment Plan.

How do I check my financial aid requirements?
Portal Home > Right Side > Financial Aid Requirements

Tip: You will need all green check marks to complete your financial aid file. Red X's delay your financial aid award. Compelte any red X's as soon as possible.

How do I accept my financial aid terms & conditions?
My Folders section > Financial Aid & Scholarships folder > Financial Aid Awards link > Terms and Conditions tab

Tip: Awarded funds will not be released until you have accepted the Terms and Conditions.

How do I apply for scholarships?
My Folders section > Financial Aid & Scholarships folder > Scholarship Application link

How do I setup direct deposit?
My Folders section > Payments folder > Make/Manage Payments link > eRefunds menu

Tip: Remaining awarded funds will be direct deposited to this account. Login again to make any changes.

Contact Information

How do I update my name, phone number, address, major, or SSN?
Student Resources menu > Admissions & Records link > Personal Information Change Form link

Tip: Once you have completed this form, contact Admissions at (361) 485-6841 to determine the need for additional documentation.

How do I update my alert contact information?
My Folders section > My Contact Information folder > Update Alert Information link

Tip: These are the phone numbers and email addresses we will send emergency alerts and periodical reminders to. The phone number that is associated with the Text/Phone field needs to be a phone number where you can receive text messages.

Tip: This is not the same as who you want VC to contact in the event you are in an emergency situation.

How can I view the official mailing address VC has on file for me?
My Folders section > My Contact Information folder > View Address and Phones link

Tip: If you have not setup Direct Deposit, any financial aid refunds will be mailed to this mailing address.

Registration

When can I register for classes?
My Folders section > Publications & Dates folder > Registration & Payment Deadlines link

Tip: If you are a freshman, you must attend Pirate Orientation before you can register for classes.

Tip: This document will also have payment, payment plan, and refund deadlines and a schedule key.

How can I view semester course offerings?
My Folders section > Registration folder > Look Up Classes link

How do I view my degree plan?
My Folders section > Registration folder > DegreeWorks link

How do I register for classes?
My Folders section > Registration folder > College Scheduler link

How do I view and print my class schedule?
My Folders section > Registration folder > College Scheduler link

Tip: You should do this the night before your classes start to reflect any room changes.

Tip: If you are taking summer and fall classes, you will need to change the semester to view the correct schedule.

How can I view any holds on my account?
Portal Home > Right Side > Admissions Checklist > Details of your admissions status link

Class Schedule, Grades, & Exams

How do I view my mid-term grades?
My Folders section > My Class Schedule & Grades folder > Grades link > View Mid-Term Grades link

How do I view my final course grade?
My Folders section > My Class Schedule & Grades folder > Grades link > Select Term drop-down box

Tip: Only the final course letter grade will be posted here. To determine your final test grade or final course number grade, you will need to contact your instructor.

How do I access my online classes?
My Folders section > LaunchPad folder > Canvas link

Tip: Classes will not be available in Canvas until the day your class begins. For those that are taking second 8-week fast track courses, they will not be available until that class begins. Check your class schedule to determine when your classes begin.

How do I register for any proctored tests, midterms, or finals for my online class?
Student Resources menu > Testing/Testing Appointments link > Online Exams link

Tip: Mid-terms and final tests must be scheduled.

Tip: You must know the time-frame when your instructor will allow you to complete the exam and whether it is a paper based exam or a computer based exam. Review your syllabus or contact your instructor.

Publications & Dates

Where can I view the academic calendar?
My Folders section > Publications & Dates folder > Academic Calendar link > Current academic calendar link

Where can I view the final exam schedule?
My Folders section > Publications & Dates folder > Final Exam Schedule link

Tip: Always check the syllabus and verify with your instructor when your specific final is scheduled.

Transcripts

How do I view my transcript?
My Folders section > Transcript Request folder > Unofficial Transcript link

Tip: Transcripts are not available to view during the week before and after graduation.

How do I order my transcript?
VictoriaCollege.edu > Quick Links > Transcript Request

Tip: Transcripts are $10 each. Transcript requests will not be processed during the week before and after graduation. They will be processed the week after graduation.

How do I request to send test scores?
VictoriaCollege.edu > Departments > For Students, Parents, & Educators > Admissions and Records > Test Score Request

Student Resources

What are the Sports Center hours?
Student Resources menu > Sports Center link

What are the computer lab hours?
Student Resources menu > Computer Labs link > Computer Lab Hours link

How can I contact the Computer Helpdesk?
Student Resources menu > Computer Helpdesk link

Pirate Portal Basics

Learn Pirate Portal lingo.
Sections > Folder > Link > Menu > Channel

How can I view my V# (Student ID Number)?
My Folders section > Registration folder > Registration Status link

Tip: It is in the upper right hand corner next to your name. (V########)

How can I access my student email account?
My Folders section > LaunchPad folder > Student Email link

Tip: You should check your student email account at least once a week. VC departments communicate sensitive information through this secure email.

How do I view my PaperCut account balance?
My Folders section > LaunchPad folder > PaperCut link

Tip: If you do not have enough money to cover your print job, it will not appear at the print release station.

Tip: To add more money to your PaperCut account, you can visit any food service location (The Cove, Cafe Espresso, The Grind) or the Bookstore to purchase $2 redemption cards. You can also visit Payments located in the Student Services building, to add a set amount of money.


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